Refund policy

Right to cancel

You can cancel your order, or return it for any reason, within 14 days of the day you receive it. This is your right under the UK Consumer Contracts Regulations 2013. You don't need to give a reason.

 

How to return an item

Contact us using the details on our Contact Information page within 14 days of receiving your order, telling us you want to cancel. We'll reply with the return address and instructions. You then have a further 14 days to send the item back.

 

Please keep the item and its packaging in good condition. You can try it on to check it works and fits, as you would in a shop, but if it has been used more than that we may reduce your refund to reflect any loss in value.

 

Return postage

You pay the cost of sending a change-of-mind return back to us. If the item is faulty, damaged or not as described, we cover the return cost.

 

Refunds

We'll refund you within 14 days of receiving the item back, or of you giving us proof that you've sent it, whichever is sooner. Refunds go back to your original payment method and include any delivery charge you paid for the original order.

 

Faulty or damaged items

If your item arrives faulty, damaged or not as described, contact us within 30 days of delivery with a photo of the problem. Under the Consumer Rights Act 2015 you're entitled to a full refund, and we'll also cover return postage. After 30 days we'll offer a repair or replacement first.

 

This policy doesn't affect your statutory rights.